Where can I download the Flexcolor software?
If you purchased the X1 or X5 recently, it shipped with a CD that has the latest versions, 4.8.13 for Mac and 4.8.9 for PC (as of this writing in May 2014). For all others, you can download for free from our website hasselbladusa.com. Click on Downloads>Software & Firmware>Software.
Can I use Photoshop to edit the fff files from my scanner?
While you do need to use our Flexcolor software to operate the scanner, once you create your scans, you can open them in Photoshop if you download our scanner 3f plug-in. The plug in currently works up to CS5. It can be downloaded for free from our website www.hasselblad.com/us
I have an older machine and need an older version of Flexcolor to operate, are their older versions still available?
If you follow the path listed above, you will see a tab on your right that says "Software Archive". You can click on there and find the last version of Flexcolor that can be used with the older SCSI machines.
I don't see my film listed under the setup tab. Is there a place that I can download more profiles?
The profiles that come with the software are the only ones available. However, you can create your own custom profile in the software for your specific film type. Instructions on how to do so are listed in the Flexcolor Manual V4 on page 35. if you don't have the manual, you can download it from our website. From www.hasselblad.com/us > Downloads > Manuals.
What are our current scanners?
Previous models in order from most recent to oldest:
- Precision I/II/III
Which machines can scan reflectives?
The 848, 949, and X5 are able to make reflective scans. They have two lamps. One that illuminates reflexives from above and one that shines light through negatives from below.
What are the differences between the most recent Flextight models?
The main difference is speed. Please click the link, Flextight Scanner Feature Matrix to see our Matrix comparing the different models that we currently support.
What does dmax mean?
Dmax describes the dynamic range of an image. In this case, it is the ability of the scanner to capture highlight and shadow details. Think of it like a histogram. There is Dmax and Dmin (combo of 3 channels 0-255). This is how the scanners get their names. A 949, has a Dmax of 4.9. An 848 has a Dmax of 4.8 and a 646 has a Dmax of 4.6.
Do you still support the older models?
As of July 1st, 2013, we no longer service or support SCSI scanners and the 343. However, for those living in the North and South America, the various precision models and the 343 can receive a tune and lube at our service center in New Jersey. This is subject to change due to parts availability.
What is the cost of this tune and lube?
How do I turn off sharpening when scanning?
You can click on the texture window and change the unsharp mask to –120. Make sure that the active button is selected.
Can you turn off the sharpening when scanning 3f?
Any adjustments that you make are obsolete when scanning in 3f. So if you turn sharpening off, scanning in 3f will override that choice and still scan with sharpening turned on.
If you use the 3f button on the light table (the sideways triangle) to make a scan, will it scan with the settings created in the previous 3f scan? For example, if I scan at 50% using the 3f window in Flexcolor, and then press the 3f button on the light table, will it scan with that setting or will it default to 100%?
The settings will indeed be saved if you make a scan via Flexcolor, but then choose to press the 3f button on the scanner to make a scan. It will abide by your previous settings.
My images aren't sharp, should I perform a focus calibration?
If you have verified that the softness is not in the negative and your eyes aren't the problem, you can try a focus calibration. It can be used for both reflective and transparencies, but remember that the calibration should not be performed more than once every 3 months. Information on how to perform a focus calibration is available in your user manual.
I lost my manual, where can I find another?
We still have manuals available on our website for downloads. The manuals are for the X1, X5, 949, 848, 646, 343, batch feeder and slide feed. You can download them by clicking on the following: Download online manual
How often should I perform a white calibration?
The first time that you make a reflective scan, a window will appear reminding you to make a white calibration scan. A new white calibration will have to be performed whenever you change the light tubes or around every 6 months. Because the file is stored on your computer's hard disk, you should also redo it when you change computers.
Do you scan emulsion side up or down?
Scans should be made with the emulsion side up.
Do you make custom holders, if so, how do I order one?
You can find out custom holders order form on our hasseblad website. Go to www.hasselblad.com/us > Downloads > Datasheets > Scanners.
How do I add a custom holder to my frame list?
If you scanner supports it, you can place your new holder in the scanner and it will automatically scan the holder and add it to the list of frames. You can also manually create a holder by selecting one of the pre-existing holders in the frames list and edit the specifications. Details for adding a custom holder are on pages 31 to 34 of the Flexcolor v4 scanner manual.
I have an X5 and am scanning 35mm film with a 24x36x4 strip holder. the max dpi allowed is 8000, but the software is maxing out at 6300. How do I change this?
Please make sure that the holder you have selected says "Hi Res" next to it. There is a 24x36x4 and a 24x36x4 Hi Res. You will then need to preview the strip and select a single 35mm image by using the crop tool.
Can I scan over the "max" dpi?
You can increase the DPI if you change the "optimize" option in the setup menu from "True Resolution" to "Quality" or "Speed". However, this will result in images that are interpolated (resampled). Non-interpolated resolution sizes are shown underlined in the PPI pop up menu. Keep in mind that this will also dramatically increase the size (amount of megabytes) of your image